FAQs

☆ Returns/Refunds ☆

All sales are final once an item has been purchased. We will only offer a refund if an item is faulty and you are able to show evidence after receiving.

Please ensure you have checked our size guide before purchasing and if you are unsure drop us an email at nezpaal@gmail.com .

 

☆ Shipping ☆

We are thinking about the best packaging and shipping method to ensure your order arrives in good condition.
We do our best to process orders within 5 business days after receiving payment confirmation.

All orders are carefully handled by our team. Be patient, it's on its way. 

Kindly note that the shipping rates outside of EU are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.